Ordering Information


Our site uses a shopping cart system to keep ordering simple. While viewing our web pages, a click on the "ADD" icon will add the selected quantity of an item to the cart. When shopping is complete, choosing "Check Out" at the bottom of any page will prompt for shipping choices and address information. All transactions are processed on a secure server for credit card safety. We accept Visa, MasterCard, Discover, and American Express.

For Phone Ordering

Order by phone at 1-732-441-0555 using credit card. If you don't want to use a credit card, we will hold your order and give you a week--7 days--to send a check.

New 24-hour Fax Line

Fax orders to us anytime: 1-732-441-0751.

Telephone Hours

Our answering machine is a 24 hour service. If you need to speak with someone, we try to be available from 9 AM to 6 PM EST from Monday to Friday, and 9 AM to Noon Saturdays.

Credit Card Information

MasterCard/Visa/AMEX/Discover

We do not process your credit card until the day of shipment.

Domestic Orders

This table is for shipping within the contiguous United States. Orders shipping to Hawaii and Alaska will be charged actual shipping cost.

We have had to increase our shipping charges slightly, as UPS has continued to raise their rates and add gasoline surcharges to all our shipments. We apologize for the increase, and we are keeping our charges as low as we possibly can!

Under $10.00 $3.00
$10.00- $49.99 $9.00
$50.00- $99.99 $9.50
$100.00- $149.99 $10.00
$150.00- $199.99 $10.50
$200.00- $249.99 $11.00
$250.00- $299.99 $11.50
$300.00- $349.99 $12.00
$350.00- $399.99 $12.50
$400.00- $449.99 $13.00
$450.00- $499.99 $13.50
Over $500.00 $14.00


Domestic orders are shipped via UPS Ground only.

We cannot ship to PO boxes.

Canadian Order

All payment in US funds. Call for shipping charge.

Overseas Orders

All payment in US funds. Call for shipping charge.

Returns Policy

  1. Items purchased new are returnable for repair/replacement. Failing that, credit/refund is given.
  2. Prior authorization is needed to return any item. All items must be returned in the original carton and packed appropriately.
  3. Kits - For credit or refund must be returned complete and unassembled.

Interest-free Layaway Plan

We allow layaways for our customers on orders of more than $100. We would like to have 20% down and to be paid in full in 90 days (unless other arrangements are made). This will allow our customers to reserve some of our limited run items before we run out.

Here at S Helper Service Inc., we are all active model railroaders. If you have any questions about what you are buying, please call us. We will give you honest answers. We don't carry products that we would not use ourselves.




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